Privacy Policy TW88

01 Introduction & Scope

This Privacy Policy is published by TW88 ("we", "Platform", or "TW88") and applies to all users who access our website at tw88.ceo, using the TW88 mobile app, or interacting with any of the services we offer.

As an online sports betting and casino platform operating for the Malaysian market, TW88 understands the importance of privacy and takes full responsibility for protecting every user's personal data. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.

By registering an account, making a deposit, using any game, or simply browsing the TW88 platform, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.

02 Data We Collect

TW88 collects your personal data through several means — directly from you during registration, automatically as you use the platform, and in some cases, from trusted third-party sources.

Data You Provide Directly

• Identity information: Full name, date of birth, national identity card number (MyKad) or passport.
• Contact information: Email address, phone number, residential address.
• Financial information: Bank account number, bank name, and account holder name for deposit and withdrawal purposes.
• KYC documents: Copies of identity card, passport, proof of address, and other required verification documents.
• Communications: Any messages, complaints, or feedback you send to our support team.

Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version.
• Usage data: Pages visited, session duration, betting records, transaction history, and gameplay activity.
• Location data: Approximate location based on IP address for regional compliance purposes.
• Cookie data: Session cookies, preference cookies, and analytics cookies (see Section 05 for more details).

03 Purpose of Data Collection

TW88 only collects personal data that is strictly necessary and uses it solely for the purposes stated below. We will not process your data for any other purpose without first obtaining your consent.

• Account management: Creating, verifying, and securely maintaining your user account.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Identity verification (KYC): Fulfilling anti-money laundering (AML) legal obligations and age verification requirements.
• Service provision: Allows you to access all games, promotions, and features on the tw88 platform.
• Customer support: Responding to inquiries, resolving disputes, and providing technical support.
• Security & fraud prevention: Detecting and preventing suspicious activity, fraud, or unauthorised access.
• Platform improvement: Analysing usage patterns to improve platform performance, usability, and user experience.
• Marketing communications: Sending information about promotions and special offers — only where you have given consent to receive such communications.
• Legal compliance: Meeting regulatory reporting requirements in accordance with our legal obligations.

04 Data Sharing

TW88 does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, in certain limited situations, we may need to share data with the following parties:

• Payment service providers: Licensed banks and recognised digital payment providers for processing your deposits and withdrawals. They receive only the minimum data required to complete a transaction.
• Game software providers: Registered casino and sports game providers may receive session data required to technically operate the games.
• Analytics services: Trusted analytics providers help us understand platform usage patterns for improvement purposes, under strict data protection agreements.
• Legal authorities: When required by law, court order, or a relevant regulatory authority, we will disclose the necessary data to the appropriate parties.
• Independent audit: Audit firms appointed for compliance and security review purposes may access certain data under binding confidentiality agreements.

All third parties working with TW88 are required to sign data processing agreements ensuring they handle your information to a standard equal to or higher than the one we uphold.

05 Cookies & Tracking Technologies

TW88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Preference cookies: Storing your preferences such as language, time zone, and display settings for a more personalised experience.
• Analytics cookies: Helps us understand how users interact with the platform — most visited pages, time spent, and navigation paths — for improvement purposes.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect user accounts from unauthorised access.

Manage Cookie Settings

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the TW88 platform. For guidance on managing cookies in popular browsers, refer to your respective browser's support documentation.

06 Data Storage & Security

The security of your personal data is a responsibility we take very seriously. tw88 implements multiple layers of technical and organisational security controls to protect your data from unauthorised access, loss, or accidental disclosure.

Technical Security Measures

• Data is encrypted in transit using TLS 1.3 and 256-bit SSL protocols.
• Data is encrypted at rest using the AES-256 algorithm for sensitive information.
• Passwords are stored in hashed form using bcrypt with a unique salt per user.
• Multi-layered firewall and intrusion detection system (IDS) operating 24/7.
• Two-factor authentication (2FA) is available for all user accounts.
• Regular security penetration testing conducted by independent security firms.

Data Retention Period

TW88 retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, certain data may be retained for the following periods based on legal requirements:

• Financial records and transactions: Minimum 7 years in accordance with Malaysian legal requirements.
• KYC documents: Minimum 5 years after account closure in accordance with AML requirements.
• Support communication logs: 2 years for reference and dispute resolution purposes.
• Technical data and system logs: 90 days for security and fraud detection purposes.

07 Your Rights

Under Malaysia's PDPA and the data protection principles we adhere to, you have the following rights regarding your personal data held by TW88:

To exercise any of the above rights, please contact the TW88 support team by email at [email protected] or via live chat within the platform. We will process your request within 21 working days in accordance with PDPA requirements.

08 International Data Transfers

In the course of its operations, TW88 may need to transfer your personal data to other countries — for example, to game software providers or server infrastructure located outside Malaysia. All international data transfers we carry out are subject to strict protective measures.

• We only transfer data to countries with a level of data protection equivalent to or higher than Malaysia.
• All international data transfers are backed by legally binding data processing agreements (DPAs).
• Overseas service providers are required to meet technical security standards equivalent to tw88's internal requirements.
• We limit data transfers to only the information strictly necessary for the relevant service.

09 Children's Privacy

The TW88 platform is an adult entertainment service strictly restricted to individuals aged 18 years of age or older. We do not knowingly collect, process, or store any personal data from minors.

A strict age verification process is enforced during registration and throughout the KYC process to ensure only eligible adult users can access the platform. Any account suspected of belonging to a minor will be immediately suspended and investigated.

If you find that a minor under your supervision has registered or accessed the TW88 platform, please contact us immediately at [email protected] so we can take immediate action to close the account and delete all associated data.

10 Policy Amendments

TW88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or technological developments. We will make reasonable efforts to notify users of any significant changes.

When material changes occur, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying in-platform notifications or emailing registered users regarding significant changes.
• In cases where changes require new consent, we will ask for your confirmation before proceeding with data processing under the new terms.

We encourage you to review this page periodically to stay informed about how tw88 protects your information. Continued use of the platform following any amendments constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how tw88 handles your personal data, please do not hesitate to reach us through the following channels:

We are committed to addressing every privacy-related query or complaint seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or another relevant authority.